Frequently Asked Questions
Everything you need to know about our premium lighting and signage solutions.
What is the standard lead time for shipping?
Most in-stock items are processed and shipped within 1-2 business days. For custom-cut LED profiles or specialized architectural lighting, please allow 3-5 business days for assembly before dispatch.
Do you offer technical support for LED installations?
Yes, Wired4Signs provides comprehensive technical support. Our team can assist with wiring diagrams, driver calculations, and compatibility checks to ensure your project is successful.
What is your return policy for architectural products?
We accept returns on standard, unused products within 30 days of purchase. Please note that custom-cut items, such as specific lengths of LED strips or profiles, are non-refundable.
Are your products suitable for outdoor use?
We offer a wide range of IP-rated products specifically designed for outdoor and wet environments. Please check the IP rating in the product specifications; IP65 and higher are recommended for exterior applications.
Do you offer bulk pricing for contractors and designers?
Absolutely. We provide tiered pricing for industry professionals, including electrical contractors, interior designers, and sign makers. Please contact our sales team to set up a trade account.
How do I know which power supply to choose?
The power supply (driver) depends on the total wattage of your LED strip and the required voltage (12V or 24V). We recommend choosing a driver that has 20% more capacity than your total load for optimal longevity.